FAQ
Q: When will my order ship?
A: We offer same day shipping. We are open Monday - Friday 10am to 4 pm EST (excluding holidays). In stock items ordered before 3pm EST will ship on that day, in stock items ordered after 3pm EST will ship the following business day.
Q: I need technical help, who can I contact?
Contact us! Please fill out the form on our contact us page page and one of our technical experts will get back to you within 1 business day.
Q: Can I place an order over the phone?
A: Sure you can! If you'd like some assistance just call us at 1-800-870-3201. We can help you place your order. If we are not open at that time, please leave us a message or contact us letting us know you would like to place an order and we will get back to you as soon as we can.
Q: How much is shipping and handling?
A: DrillsandCutters.com offers the following shipping options in the U.S.
Orders less than $100:
Flat rate shipping and handling - $7.99
Two-Day Shipping (M-F) - $12.50
Next Day Air (M-F) - Determined by items and zip code. For Saturday delivery please contact us
Orders more than $100 in the U.S.:
FREE Two-Day Shipping (M-F)
Next Day Air (M-F) - Determined by items and zip code. For Saturday delivery please contact us
For more information regarding shipping see our Shipping Policy.
Q: Does DrillsandCutters.com offer free shipping?
A: Yes! DrillsandCutters offers free two-day shipping for orders over $100 in the U.S.
Q: I already have my own shipping account, can I just get my shipping charged there?
A: Absolutely. If you have a UPS or FedEx account please contact us before placing the order so we can make adjustments to your account.
Q: Does DrillsandCutters.com offer an expedited shipping option like Next Day Air?
A: Yes. We offer Next Day (M-F) shipping options. If you need your item next business day, please select that shipping option during the checkout process. For Saturday delivery please contact us.
Q: Do you ship outside the U.S.?
A: For orders to Canada shipping price can be quoted directly on the website by continuing through the checkout process. If you want to place an order and have it shipped outside the U.S. or Canada please contact us with the list of products, quantities and your shipping and billing addresses to us. We will then quote you on shipping and can process your order.
Q: What forms of payment do you accept?
A: DrillsandCutters.com accepts Visa, Mastercard, AMEX and Discover. We also accept PayPal.
Q: Does DrillsandCutters.com offer a discount for buying in bulk?
A: Yes we do. If you are a power user or you are a seller, please contact us. We will have someone get back to you with the best price we can offer.
Q: Where is our stuff made?
A: DrillsandCutters.com offers a number of different brands. Our most popular brands are Drill America and Qualtech products. Drill America products are mostly made in the USA but some plants have moved overseas and Qualtech products are imports.
Q: I need to make a return, what do I do?
A: To initiate a return please contact us with your order number and reason for return. We will then send you instructions on how to return the product including ship to address and return label if applicable. You will be refunded for the products you return on your original form of payment after the products are received. You will not be required to fill out an RMA form but we do ask that you include a copy of your order number or e-mail receipt in the package.
For more information regarding returns see our Shipping and Returns Policy.
Q: I want an open account, such as a NET30 or NET60 account. How do I do that?
A: Please contact us if you would like an open account and we will do our best to refer you to a company that sells similar products as us at a similar price. We cannot provide an open account but we can point you in the right direction.
Q: I am a tax exempt organization, how can I be tax exempt?
A: If your organization is tax-exempt but you're being charged tax on your order, please follow these steps:
- Log in to your account (or create one if you don’t have one) here: https://drillsandcutters.com/login.php
- Submit your tax exemption certificate here: https://drillsandcutters.com/are-you-tax-exempt/
Once uploaded, tax will be automatically removed from eligible purchases.
Q: Is there a warranty?
A: We stand by the quality of our products. Our items do not have warranties but if the item breaks on first or second use and the item was used correctly for the correct purposes, please contact us and we will do our best to fix the problem either with a replacement or refund. If you find the product is unsatisfactory before a reasonable amount of use, please contact us and we can do our best to alleviate the situation. We take these on a case-by-case basis.