- Shipping & Returns
Shipping & Returns
DrillsandCutters.com Shipping Policy
Drillsandcutters.com offers $7.99 flat rate ground shipping and $12.50 two-day shipping on orders up to $100.00 and FREE two-day shipping on orders over $100 anywhere in the United States!
$7.99 flat rate packages are shipped via USPS or UPS depending on size and weight of package and may take up to 7 business days for delivery. Two-day shipping is shipped UPS and refers to two business days (M-F Excluding Holidays). If the order is placed M-F by 3pm EST and is in stock we ship it out the same day. You can see if an item is in stock on the product pages or in your shopping cart.
Packages are usually shipped from NY or FL depending on the location of the delivery and the current stock location. We try and get you your package as fast as possible even if it means shipping from multiple locations. Two-day shipping applies to in stock items only.
We also offer next day shipping. Next day shipping orders must be placed M-F before 3pm EST time. Next day orders refer to business days only. If you need Saturday delivery, please call or email us 1-800-870-3201. We also accept UPS and FedEx account numbers.
If an item is not in stock, we will backorder the product. Backorders typically take one week to bring in, then we ship it out. Backorders may take longer or shorter depending on the item, please contact us if you require more information.
Packages are sent and delivered Monday thru Friday.
All DrillsandCutters.com orders must be paid for by major credit card: Visa, MasterCard, American Express, or Discover. We no longer accept COD orders because they cannot be facilitated on drop-shipments. DrillsandCutters.com is not set up to sell on open account to any customer under any condition but we can refer you to a company that can who sells similar products. We also accept PayPal.
If you are uncomfortable placing an order online, you can call us at 1-800-870-3201 during business hours to place an order.
Never send your credit card information to us by email! Our servers that handle your orders online are safe; they are secure and encrypted.
DrillsandCutters.com will happily accept your returns on UNUSED products only in its original packaging within 30 days of purchase. To initiate a return please contact us and let us know. After you tell us about the return, we will send you instructions on how to return the product. Refunds will be given for the products you return on your original form of payment after products are received and inspected. If you want to return something, you will not be required to fill out an RMA form. The shipping charge on returns that were not DrillsandCutters.com mistake will be required to be paid by the customer. If DrillsandCutters made an error and that is the reason for return, we will send a call tag for the return. There will be no returns on special order items. Special item orders are non-refundable.
Our return address is:
218 East Park Ave #424
Long Beach, NY 11561